Returns & Refunds Policy — Shopoholics

Last updated: October 7, 2026

1. Final sale — all sales are final

Every Shopoholics product is printed on demand, individually, after you place your order. We carry no inventory. Because each item is made specifically for you, all sales are final

Please check the size guide and product details carefully before ordering.

2. Cancelling or changing an order

You can cancel or change your order free of charge at any time before it enters production. Email us as soon as possible at shopoholicscanada@gmail.com with your order number.

Once your order has entered production, it can no longer be cancelled or changed.

3. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or misprinted (wrong design, wrong print placement, wrong colors, or the wrong item entirely), we’ve got you covered:

• Report the issue as soon as possible after delivery (or after the estimated delivery date if the package never arrived).
• Include your order number and clear photos of the issue.
• We’ll make it right with a free replacement or a full refund — your choice. You do not need to send the faulty item back.

4. Lost packages

If your tracking information shows no movement for more than 15 days, or your package hasn’t arrived by the estimated delivery date, contact us. We’ll reship your order or refund it — your choice.

5. What this policy does not cover

We cannot offer a replacement or refund when:

• You ordered the wrong size or color
• You changed your mind after receiving your order
• Colors differ slightly from what you saw on screen (every monitor displays color differently)
• The item shows normal wear and tear or damage from improper care
• The item was damaged after delivery

6. Wrong shipping address

Please double-check your shipping address at checkout. If a package is returned, delayed, or lost because of an incorrect address you provided, we can arrange a reshipment — but reshipping costs are yours to cover.

7. How to make a claim

Email shopoholicscanada@gmail.com with:

1. Your order number
2. A description of the issue
3. Clear photos (for damaged, defective, or misprinted items)

We aim to respond within 2 business days.

8. Refunds

Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank or card issuer, the refund may take up to 10 business days to appear on your statement.

When we replace or refund under sections 3 or 4, any shipping fees you paid for the affected items are refunded as well.

9. Your legal rights

Nothing in this policy limits your rights under Quebec’s Consumer Protection Act, including the legal warranty that goods must be free of hidden defects and fit for their intended use.

10. Contact us

Shopoholics
33 Viking Street, Dollard-Des-Ormeaux, QC H9G 2M3, Canada
shopoholicscanada@gmail.com